Support & Releases - Frequently Asked Questions

Frequently Asked Questions

We have gathered here things that our customers often do. If you do not find an answer to your question, please contact us on general questions, Metalsistem products and Hänel products. If you can't find the answer you're looking for, please contact our customer service.

Generally

What services does Tasa Logistic offer?

Tasa Logistic offers comprehensive intralogistics solutions, from warehouse design to complete installations. Our services include warehouse shelving, warehouse automation, condition inspections, repairs, modifications, dismantling, maintenance, and ongoing maintenance agreements.

Do you deliver throughout Finland?

Yes. We deliver products and services throughout Finland.

Can I buy just the products without installation?

Yes. You can also purchase the products without installation services.

Do you offer turnkey deliveries?

Yes. We can handle the design, delivery, installation, commissioning, and subsequent maintenance.

Do you provide a free survey?

Yes. The initial survey and solution proposal are free of charge for most projects.

How quickly do you deliver?

Delivery time depends on the product and project scope. Stocked products can be delivered quickly, while larger systems are manufactured on a project-specific basis.

Do you install shelving from other manufacturers?

Yes. We install, maintain, repair, and modify shelving systems from almost all manufacturers.

Do you sell used warehouse shelving?

Yes. We also offer inspected used warehouse equipment, subject to availability.

Do you design entire warehouses?

Yes. We design efficient, CAD-based warehouse solutions tailored to the client's premises and operations.

Can you help with expanding an existing warehouse?

Yes. We expand and modify existing warehouses as cost-effectively as possible.

What happens if a shelf is impacted?

We recommend having damaged shelving inspected immediately. Even a minor impact can compromise load-bearing capacity.

How often should warehouse shelving be inspected?

At least once a year, and always after a significant impact. Regular inspections improve safety and reduce downtime.

Do you offer maintenance contracts?

Yes. A maintenance contract ensures the safe and efficient operation of your warehouse year after year.

How do I request a quote?

You can send floor plans, dimensions, or a contact request, after which our experts will propose a suitable solution.

Metalsistem Products

What is Metalsistem?

Metalsistem is one of Europe's most renowned manufacturers of industrial storage systems, with products used by thousands of companies worldwide.

Why choose Metalsistem?

Metalsistem is known for its high-strength steel, modularity, long lifespan, and extensive certifications.

Can Metalsistem shelving systems be expanded later?

Yes. All systems are designed to be expandable.

Are the shelves corrosion-resistant?

Yes. Most products are made from Sendzimir galvanized high-strength steel, which offers good corrosion resistance.

What certifications do the products have?

Metalsistem products comply with several European standards, and manufacturing is ISO-certified.

Can the shelving units be used in cold storage?

Yes.

Can the shelving units be moved to new premises?

Yes. The modular design allows for disassembly and reinstallation.

Are spare parts available?

Yes, often directly from our warehouse.

What is the lifespan of the products?

Decades, when used correctly.

Can the load capacity be changed?

Yes, by changing beams or adding components.

Hänel Products

What is the Hänel Lean-Lift?

The Lean-Lift is an automated vertical lift storage system that delivers products to the user's working height ("Goods-to-Person").

What is the Hänel Rotomat?

The Rotomat is a vertical carousel storage system where shelves automatically rotate to the user.

What are the benefits of Hänel warehouse automation?

+ up to 60–90% space saving
+ faster picking
+ improved ergonomics
+ better inventory management
+ fewer errors

How much floor space can be saved?

In many cases, up to 60–90% compared to traditional shelving.

How quickly does the automated system retrieve products?

The automated system delivers products to the user in seconds.

Can the automated system integrate with an ERP or WMS system?

Yes. Hänel systems can be integrated with most ERP, WMS, and other warehouse management systems. Thanks to this integration, stock balances are updated automatically, picking tasks can be sent directly to the automated system, and material flows remain under real-time control. This reduces manual work, minimizes errors, and improves the transparency of the entire supply chain.

Can multiple people use the automated system simultaneously?

Yes. If needed, the system can be equipped with multiple access openings, allowing several employees to use the same automated system simultaneously. This enables efficient work, for example, in production, spare parts warehouses, and large picking processes, without unnecessary waiting times.

Is the automated system safe to use?

Yes. Safety is one of the core design principles of Hänel systems. The units feature several built-in safety features, including light curtains, overload monitoring, automatic safety stops, access control, and lockable operating areas. Since users do not need to navigate among forklifts or climb shelves, the risk of workplace accidents is significantly reduced compared to traditional warehousing.

What products can be stored in the automated system?

Hänel systems are suitable for a wide range of applications. They can store items such as spare parts, tools, electronic components, production supplies, medicines, laboratory supplies, documents, archive materials, and e-commerce picking products. Solutions can be customized for products of various sizes and weights, as well as for applications with special requirements, such as ESD protection.

How much can one automated system carry?

Load capacity depends on the chosen model and configuration. A single shelf level can hold up to 1,000 kg, and the entire system's total load capacity can reach up to 60,000 kilograms. This makes the system suitable for both small components and heavy machine parts and tools.

How high can the Lean-Lift® be?

The Lean-Lift is always designed to fit the available height of the building. The system can be built to several meters in height, and if needed, it can extend through multiple floors or even be installed outside the building within a separate structure. This allows the entire height of the building to be utilized as efficiently as possible.

Couldn't find an answer to your question?

Contact our customer service, and we'll be sure to find an answer!